Promotion 08 October 2023 - 01 November 2023: The 20 best merch reviews will get a 20% off coupon ! Terms and conditions apply.
Overview
Our refund and replacement policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or replacement. Please inspect your items upon receipt to identify any issues and report them within the 30-day window to ensure eligibility for refunds or replacements.
To be eligible for a refund or replacement, your item must be unused and in the same condition that you received it and you must report the problem within 30 days of delivery. We can only offer refunds and replacements on items that are defective or damaged, see below for details.
To complete your return, we require a receipt or proof of purchase.
If you have purchased an unusually large amount of merchandise such that it could or does negatively impact Story Crimes, this may be seen as fraudulent and affect your order, or return claims. Contact us before making a large order.
Refunds and Replacements Process
Story Crimes has a dedicated process for returns, refunds and replacements. This means you will receive fast, professional and unbiased support so you can feel safe in your purchase.
For the most efficient resolution, please use the ‘Report a Problem’ option on your order tracking page. This direct communication with our merch support team ensures prompt attention to your concerns. If you encounter any issues or need further assistance, feel free to contact us.
If you ever get stuck, you can contact us.
Defects and Damage Only
Due to the nature of our print-on-demand service, we cannot accept returns for change-of-mind reasons, nor mistakes you made while ordering. However, if the product you receive has a manufacturing defect or significantly varies from the description provided, you are entitled to a replacement or refund in accordance with Australian Consumer Law. We are committed to ensuring that our products meet high-quality standards and adhere to all consumer rights and guarantees provided under Australian law.
Please note that the product images displayed on our website are rendered and not photographs of the actual products. While we strive to ensure that these rendered images are as close as possible to the actual product, there may be minor variations in color, texture, or appearance due to the nature of digital rendering and the inherent variations in print-on-demand products. We encourage consumers to read product descriptions and rely on both the rendered images and descriptions when making purchasing decisions.
Below is a list of some of the policies of the supplier:
- Printify: “Quality Promise”
- Printify: “Terms of Service”
- Printify: “Managing orders: How does Printify handle refunds and returns?”
Please be aware of the following:
Please note that Printify will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a replacement with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5″ for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
https://help.printify.com/hc/en-us/articles/4483630299025-How-does-Printify-handle-refunds-and-returns-
Story Crimes will not offer replacements nor refunds if you order the wrong design, product, size or color, nor if the experts at Printify determine that your merchandise variation or problem is not a defect.
Refunds
Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or Missing Refunds
Please note that refund processing times can vary, especially during peak periods or due to external factors beyond our control.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact support or contact us.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
Shipping Costs
To return your product, you should mail your product to an address you will be provided with by the support team.
You will bear the shipping costs for returning your item. These costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your replacement product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help ?
Contact us for questions related to refunds and returns.